BUYING VINTAGE

What exactly does ‘vintage’ mean?
According to GIGI’s dictionary, ‘vintage’ is basically defined as being ‘pre-loved’, given that our clothing, accessories and footwear have all had a life prior to reaching you! In actual fact, vintage fashion encompasses clothing and accessories that are a minimum of 25 years old. Having said that, anything pre-2000 is deemed to be ‘vintage’ these days. A fine specimen of vintage fashion should convey elements of the era it originates from, in particular denoting a special quality and aesthetic that can fit into the modern world of fashion.
What are the benefits of buying vintage?
There are many advantages to buying vintage fashion:

• With an increased interest in environmental sustainability, buying vintage means that we are recycling, reusing and often repairing things rather than throwing them away.

• Items are either completely unique or almost one of a kind, given that everything was either custom-made or simply manufactured in far smaller quantities.

• The quality of fabrics and craftsmanship was far superior in previous eras than it is today, with particular attention to detail and the avid use of intricate materials or embroidery.

• Each and every piece has its own story to tell and those who have an appreciation of the past can really enjoy getting dressed up in these pre-loved items.
Why should I buy my vintage wardrobe from GIGI VINTAGE?
Because we pride ourselves in handpicking a whole range of some of the most beautiful things for you to indulge in! Our treasure chest of vintage gems features a vast array of remarkable dresses, playsuits, tops, coats, shoes and much more – all of which is tailored to satisfy your catwalk cravings. All our pieces fit in with today’s catwalk trends in some way or another, whilst others are simply couture examples with a more boutique style about them. There is something for everyone here, in particular for those of you who love to stand out in a crowd! Our buying team has a great eye for detail and places great emphasis on distinctive features or unusual details possessed by each piece they source. Not only that, but they are continuously sourcing fresh bits from more and more places around the world to bring you the very best in vintage fashion. Furthermore, the fact that our website it so user-friendly and unparalleled in the world of modern vintage online shops, makes GIGI VINTAGE all the more appealing! Enjoy…
How old are your products?
Our products range from as early as the 1920s to as late as 1999, though the vast majority of our items are from between the 1950s and 1980s. The emphasis on our products is not given to the date from which they originate, but to the key details and features they possess. Anything with that ‘wow’ factor and GiGi Vintage is guaranteed to stock it!
Are all your items worn?
The majority of our items have been worn and are in used condition, however we do have numerous pieces that are still unworn, have labels attached and have probably been sitting in some woman’s wardrobe for decades just waiting for your love and attention! We occasionally manage to source some vintage deadstock pieces too, that are brand new and unused but have been stored away in warehouses for many years. We do still recommend that you wash our clothing before wearing it.
What is the condition of the item I wish to purchase?
Please check the individual item description within the product details for the general condition of each item. Our items are thoroughly inspected in order for us to be able to specify the condition of each piece we sell.
Should I expect noticeable flaws on your items?
Vintage products do not come without their imperfections, though the extent of the flaws varies from piece to piece. Often the hippest of items has numerous defects, but the sheer beauty and uniqueness of the piece overshadows its shortcomings! Some of our products have minimal flaws and are in near-new if not brand new and unused condition, whilst others have been worn to the max with obvious signs of wear. Some of our products might be deadstock from a previous era (i.e. unsold and been sitting in a warehouse for decades), in which case the item will be unworn, though may still have some flaws due to storage. Either way, it all adds to the character of the item! All our items have been thoroughly inspected so we can specify the condition of each piece we sell. Please be sure to check the item description within the product details for the exact condition of each product.

We also recommend that you wash our clothing items before wearing them and give our footwear/bags/accessories a clean. Where we state in the item description that the condition is 'excellent' or 'very good' etc, this is by 'used' standards. This does not mean that the item is in perfect condition, so you must still expect some general wear and tear upon receipt.
Is each item unique or will somebody else own the same thing?
As our items are all from previous periods, the likelihood of somebody else owning the same item is very low. The world is a very big place and although lots of clothes have been recycled from different times and different regions, the chances of them all ending up in one place are rather slim. You can be rest assured that the items you purchase from us are very rare and one of a kind!

PRODUCT INFORMATION

Which size should I purchase?
Vintage products tend to fit differently to modern day sizes, so it is extremely important for you to check the size information in the product details before ordering. For every item of clothing, we provide the size that is specified on the product label (if there is one), the approximate modern day equivalent UK size and also approximate measurements of the product whilst it is laid flat. This means you must double the measurements for some of the dimensions to get the full measurement all the way around (e.g. armpit to armpit must be doubled to obtain the full measurement all the way around). Please ensure you refer to our Size Guide for more information on how to measure yourself correctly. There is also a ‘Size Guide’ icon within each product page which, upon clicking, takes you directly to our SIZE GUIDE information page. Please also ensure you check the measurements for each individual item in order to get a better idea of fit. It is also a good idea to ensure you compare the measurements against well-fitting items you already own.
How do I know if the size is right for me?
Please check the detailed measurements provided for each product to see how the item will roughly fit you. We strongly urge you to check all the sizing information for individual items, as they vary greatly from each and every vintage piece. Please also refer to the Size Guide for more information on how to measure yourself correctly.
How do I know that the designer products you sell are authentic?
We scour the world for reputable vintage dealers who guarantee the authenticity of the designer items they sell us. We have done our utmost to source only the best designer pieces and we are extremely fussy about which suppliers we deal with. Before stocking designer pieces on our Site we ensure that we inspect them all thoroughly so you don’t have to. We obtain as much information about the item and its origin etc to determine its authenticity, whilst paying particular attention to the correct brand markings and so forth. We do not usually get the original authenticity cards or paperwork etc for our designer items, as we are sure you can appreciate the age of these items, so they have probably got lost along the way. Nevertheless, we are lucky to get our hands on some pieces that do come with original paperwork and if this is the case, we will state this in the individual item description within the product details. If you require proper authenticity documents and they are not available for the item(s) you wish to purchase, we recommend that you do not purchase it from us.
Where can I purchase an item that I have seen in the Press?
Please type in what you are looking for in the Search box, which should bring it up in the search results. Alternatively, search within the respective product categories. You can add the item(s) to your basket and place your order online by proceeding to checkout. If you still cannot find it, please email info@gigivintage.co.uk with information on the item you are looking for and we will assist you.
How do I know if an item is out of stock?
As all our items are one-off pieces, as soon as a customer has purchased something and their order has been accepted, the product will show up within the search results but with the words “SOLD OUT” written across the product image. If you click into the product, you will be unable to add the item to your basket if it is sold out. Sometimes, in rare cases, it will not show as being sold out straight away, so if you order something that becomes sold out before your order has been accepted, we will send you an email to inform you that the product is no longer available.
I love one of your products, but it says it is sold out. Do you have any more of this item?
As all our items are one-off unique pieces, we only stock one item per product style. This means we do not have any more of the exact same item. Nevertheless, please browse the rest of our categories in case we have something else similar. Alternatively, please keep checking back over the next week or so in case the item has been returned and is available for sale again.
Does GIGI VINTAGE have seasonal sales?
Yes, we expect to hold a period of sales at the end of each season if we have surplus stock and need to make way for new season stock (for example, twice yearly). Be sure to keep checking back to get your hands on the item you want because once it’s gone, there’s no getting it back!
I love one of your items and was wondering if will go on sale soon?
We expect to hold a sale at the end of each season (for example, twice yearly) if we have surplus stock, however we cannot guarantee that the item you want will still be available by the time a sale comes around. All our items are one-off pieces so once each product has sold out we will not get the same thing in again. If you love it, it’s best to snap it up before it’s gone forever!

REGISTRATION

Do I need to register to make a purchase?
It is not necessary for you to register with us, as you may use our fast checkout process to make a purchase if you wish. However, registering with us helps speed up the ordering process for you and allows you to keep track of your orders online. Not only that, you will be able to receive information on discounts, sales and new collections!
I have forgotten my password. What do I do?
If you go to ‘SIGN IN’ it will bring up a ‘FORGOTTEN YOUR PASSWORD?’ box, within which we ask you to submit your email address. You will then receive an email reminding you of your password so you can use it to sign into your account. You may also change your password at any time by logging into your account and going to ‘CHANGE PASSWORD’.
Do you pass my details on?
No, we do not pass your details onto other companies. Your information is held securely in our system. Please refer to our Terms and Conditions and Privacy Policy for more information.

ORDERS

How do I place an order?
Shopping with GIGI VINTAGE couldn’t be easier:
• Select a category from across the top menu bar out of NEW IN, CLOTHING, FOOTWEAR, BAGS, ACCESSORIES, JEWELLERY, SUPER BRANDS or TRENDS.
• Once you hover over these categories, they bring up sub-category selections. Click on one of these to take you to the product pages.
• Alternativelym if you know what you are looking for, simply type the product name into our search facility box and we will find everything related to your specific search.
• Browse through the items and view them in greater detail by clicking on each individual item.
• Once you have found an item you wish to purchase, click on ‘ADD TO BASKET’
• Review the items in your shopping basket by clicking on the ‘SHOPPING BASKET’ icon at the top of the page. If you wish to remove any items from your basket, click on the ‘REMOVE’ link.
• To complete your order, click on ‘CHECKOUT’ and follow the instructions or, alternatively, to continue browsing, click on the ‘CONTINUE SHOPPING’ tab.
Is your website secure?
Yes, it is as safe as it possibly could be. As set out in our Privacy Policy and Terms and Conditions, we store any information you give to us securely using a high-level SSL encryption technology, which is deemed to be the most advanced security software that is available thus far for online transactions.
What methods of payment do you accept?
We accept Visa, Visa Electron, Visa Debit, Mastercard, Maestro, American Express and Paypal.
Can I cancel my order or parts of my order?
Once an order has been placed and the confirmation email accepting your order has been sent, it is not possible to cancel your order.
Is it possible to add an item to an order I have already placed?
Once an order has been placed, it is not possible to amend it through the website. However, please feel free to send an email to info@gigivintage.co.uk quoting the product name(s), one line product description(s) and retail price(s) of anything you wish to add and, if your item has not yet been despatched, we will be more than happy to add the item(s) to your order.
My card has been declined. What do I do?
Please contact your bank for information on why your card has been declined.
I live overseas. Can I still place an order?
Yes, you may place an order from abroad. Please note the delivery costs set out in our DELIVERY section.
What is the exchange rate for my overseas order?
We charge you for your order in GBP (£). Your bank/card provider will apply the exchange rate when your card is charged.
I wish to purchase an item that is sold out. Can I still purchase it?
All our items are one-off and unique vintage pieces from previous eras. Therefore, we only have one item per style. If you have missed out on a style, keep checking back over the next week in case the item has been returned, in which case it will be available for sale again. If this does not happen, please keep checking back regularly as we update our site constantly throughout the week, so there may be another item that takes your fancy instead!
I have received my order, but an item is missing. What do I do?
Please contact our customer services team with detailed information at customerservice@gigivintage.co.uk who will investigate the matter for you.
I have not received my order. Where is it?
Once your order has been despatched from our warehouse, you will be sent an email to confirm that it is on its way. You can track the general status of your order by logging into your account. If you are still unsure of the whereabouts of your order, please contact customerservice@gigivintage.co.uk.
My order was confirmed, but now I have been informed that an item from my order is sold out. Why is this?
Although our systems show available stock when you place your order, unfortunately due to the delay between the time when the order is actually placed and the time when the order is actually accepted, the stock position relating to the item in question may change. This does not happen often, but if an item you have ordered becomes out of stock before we accept the order we shall notify you as soon as possible and you will not be charged for the out of stock item(s).
I have received an incorrect item in my order. What do I do?
Naturally, we aim to get your order right every time, but we’re only human so we can make mistakes! If this happens, please contact customerservice@gigivintage.co.uk and we will instruct you with information on what to do. Once you have returned the incorrect item to us, we will send out the correct one free of charge.

PROMOTIONS AND DISCOUNTS

I am a student. Do you offer NUS discount?
Unfortunately, at this present moment in time, we do not offer NUS discount. Please be sure to sign up to our newsletter though for promotional discount codes throughout the year!
Can I use more than one discount code on my order?
Usually it is one discount code per transaction, however each discount code has its individual terms and conditions. Please refer to the specific discount code's Ts & Cs for more information.
My promotional code does not work. Why is this?
Please double check the code you are using has been typed in correctly. Alternatively, it may be the case that the code has expired. Please check the specific details of the code.

DELIVERY

Which courier will deliver my parcel?
We use Royal Mail for orders both within the UK and for international orders.
How much does delivery cost?
Standard delivery using Royal Mail 1st class Recorded: £4.50
Next Day delivery using Royal Mail: £7.50
International delivery within Europe using Royal Mail International Signed For: £10.00
International delivery for the rest of the world using Royal Mail International Signed For: £14.00
Do you offer international delivery?
Yes, we ship to the following countries:

Europe: AUSTRIA, BELGIUM, CROATIA, CYPRUS, DENMARK, FINLAND, FRANCE, GERMANY, GIBRALTAR, GREECE, ITALY, LUXEMBOURG, MALTA, MONACO, NETHERLANDS, NORWAY, PORTUGAL, SPAIN, SWEDEN, SWITZERLAND, TURKEY, BULGARIA, CZECH REPUBLIC, HUNGARY, LITHUANIA, POLAND, ROMANIA, SLOVAKIA

Rest of the world: ARGENTINA, AUSTRALIA, BRAZIL, CANADA, CHILE, CHINA, ECUADOR, EGYPT, INDIA, INDONESIA, ISRAEL, HONG KONG, JAPAN, MALAYSIA, MEXICO, NEW ZEALAND, PERU, PHILIPINES, REPUBLIC OF KOREA, SAUDI ARABIA, SINGAPORE, UNITED ARAB EMIRATES, USA
Can I check the status of my order?
Yes, you may track the progress of your order by simply logging into ‘MY ACCOUNT’ and going to ‘VIEW PREVIOUS ORDERS’.
Can I nominate a specific day for delivery?
Unfortunately, at this moment in time, we do not offer specific day deliveries.
I need my order within 24 hours. Do you offer next day delivery?
Yes, we offer Next Day delivery for UK orders only. Please select ‘Next Day’ delivery at checkout and we will despatch your order with 24 hours. If you place your order before 12pm, you will receive it the following working day.
I live in the UK, do I have to sign for my delivery?
Yes, our driver will ask you to sign for the parcel upon delivery. If we attempt to deliver your item while you are out, our courier will either leave the parcel with a neighbour or in a safe location at your property. Alternatively, the driver will leave a card for you to re-arrange delivery or to arrange collection from the depot.
What if I am out when the courier attempts delivery?
If we attempt to deliver your item while you are out, our courier will either leave the parcel with a neighbour or in a safe location at your property. Alternatively, the driver will leave a card for you to re-arrange delivery or to arrange collection from the depot.
How long will it take for my order to arrive?
Standard delivery: We aim to despatch all mainland UK standard orders within 3 working days with delivery between 3-5 working days. However, sometimes during busy periods or due to factors outside of our control, deliveries may take longer. Most orders are usually delivered within 1 or 2 working days of placing an order. If you have not received your order within 10 working days, please contact our customers services department. We cannot be held responsible for any missing parcels or for any parcels that are not delivered/collected due to you being out. Once the parcel leaves us, it is your responsibility.

Deliveries to Northern Ireland, the Highlands and Islands and AB postcodes will take longer to arrive. We aim to deliver standard orders within 5-7 working days to Northern Ireland and AB postcodes and 7 working days to the Highlands and Islands. During busy periods, please allow up to 7 working days for delivery to Northern Ireland and 10 working days for delivery to the Highlands and Islands.

Please note Saturday and Sunday are not classed as working days for deliveries.

Next Day delivery: We aim to despatch all mainland UK next day orders within 1 working day if the order is placed by 12pm on the day of ordering. For orders made on a Friday with Next Day delivery, we cannot guarantee a Saturday delivery as our courier typically delivers Monday to Friday. Please bear in mind you may not receive your order until the Monday. Sometimes during busy periods or due to factors outside of our control, deliveries may take longer.
I live overseas, do I have to sign for my delivery?
Yes, we post all international orders using Royal Mail International Signed For delivery so you will be required to sign for your delivery upon receipt.
Can I change the delivery address for my order?
Unfortunately, once an order has been placed we are unable to change the delivery address. However, if you have not yet received the order acceptance email, please send an email to customerservice@gigivintage.co.uk and if your item has not yet been despatched, we will attempt to send the order to the required address if possible.
I live overseas. Do I have to pay taxes and duties?
As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you have ordered to; payment of these is necessary to release your order. We are unable to advise the amount of these charges; please contact your local office for more information.

RETURNS AND REFUNDS

What is your returns policy?
We accept returns on items up to 7 days from the date of receiving the order. You must inform us that you wish to return the item via email at returns@gigivintage.co.uk within 7 days including details on the item(s) you wish to return along with the exact reason you wish to return it. You will then receive a reply from a member of our team who will provide you with your unique returns number. The item(s) should then be returned to us with the unique returns number as soon as possible after this correspondence. We request that you return your item to us within 14 days of us providing you with a unique returns number.

UK customers will be refunded the amount they paid for the item(s) plus original postage. International customers including customers in the Republic of Ireland will not be refunded the original postage. All refunds will be credited back to the original method of payment. Return postage must be paid for by the customer returning the item. Please obtain proof of postage when returning items as we cannot be held liable for items that go missing in the post.

The item must be in its original unworn and unused condition that it was in when you received it. As all our items are usually in worn/vintage condition, all items will be carefully inspected upon receipt using a strict quality control process to ensure the item has not been worn before returning.

If we are happy with the condition of the returned item, we will refund the payment and send you an email with confirmation of this.
How do I return my item?
If you wish to return the item, please email returns@gigivintage.co.uk within 7 days of receiving the item, informing us of the item you wish to return along with the exact reason you wish to return it. We will acknowledge your email and upon our reply, you must post the item back to us in its original condition using a secure delivery method. You, as the customer, are responsible for paying the cost of returning the item to us. We recommend you use a courier service or Royal Mail recorded/next day delivery.
I live overseas. Can I still return my item?
Yes, you can still return your item according to the same Returns Policy as UK customers, although you will not be refunded the original postage cost. Please see our Returns Policy outlined above.
How long will it take to process my refund?
As soon as we receive your email stating the item details and your reason for returning it, we aim to respond within 48 hours of your message to confirm the return is valid. You must then post the item back to us as soon as possible after this correspondence. Upon inspection of the item at our offices, we aim to process the refund within 5 working days, although this is often usually within 1 or 2 days of receipt of the item you are returning, provided we are happy with the condition.
Will I get a refund on the postage cost?
If it was sent using our standard postage, UK customers will be refunded the amount they paid for the item(s) plus the original postage cost. International customers will not be refunded the original postage. Next day delivery costs will not be refunded. All customers must pay the return postage cost.
Do I have to pay for returns?
Yes, you must pay the cost of returning the item(s) to us. We recommend that you post the item back to us using a secure postage method (i.e. either a courier or Royal Mail recorded delivery/next day delivery).
My item is unsuitable, but the 7 day cooling off period for returns has passed. What do I do?
Unfortunately we are unable to offer returns on items that have passed the 7 day cooling off period. However, in certain circumstances we may be able to consider it. Please email returns@gigivintage.co.uk for assistance.

GIFT VOUCHERS

I wish to purchase a gift voucher for somebody. How do I do this?
Click on the ‘GIFT VOUCHERS’ link along the bottom, which will take you to the gift voucher category page. Select the icon for the amount you wish to purchase which will then take you into the voucher page for that specific amount. If you are happy to purchase, click on ‘ADD TO BASKET’. Follow the same steps as you would normally through to checkout. Please ensure you then email info@gigivintage.co.uk with the subject title ‘GIFT VOUCHER ORDER’ and provide the recipient’s email. The recipient of the gift voucher will receive the gift voucher within 72 hours. If you require nominated date delivery, please send an email to info@gigivintage.co.uk and we will try to process your request for the specified date, although this cannot be guaranteed.
Do you send a gift voucher in the post or does the recipient receive it via email?
As we are an online business, the recipient will receive the gift voucher via email only.
I have ordered a gift voucher, but the recipient has not received the email. Why is this?
Please ensure you provided us with the correct email address. If so, please ask the recipient to check their email spam filters, as sometimes they can be set to rather high levels and the gift vouchers can automatically be sent to their junk folders. We cannot be responsible for any gift vouchers that have not been received due to the filters set on the recipient’s email account.

BUSINESS

I would like to work for GIGI VINTAGE. Do you have any vacancies?
We do not currently have any available vacancies, however please contact careers@gigivintage.co.uk with the position you would be interested in along with a cover letter and your updated CV. If there are any suitable vacancies in the future we shall contact you accordingly, otherwise we will keep your details on record for 12 months should a vacancy crop up in the near future.
I have a business enquiry. How do I contact you?
Please contact info@gigivintage.co.uk with specific details on the type of business query you have and we will get back to you as soon as possible.
I am a supplier of vintage clothing, footwear and accessories and I would like to work with you. How do I do this?
We are always looking for new and refreshing suppliers of vintage clothing, footwear, bags, accessories and also high-end designer pieces. We prefer to buy individual pieces as opposed to bulk buying, so please bear this in mind when contacting us. Please contact suppliers@gigivintage.co.uk with information on the products you sell along with some background information on yourselves/your company and we will be in touch to set up an appointment.
I would like to model for GIGI VINTAGE. What do I do?
We are always looking for fresh faces to represent our product, so if you think you have the look and you love all things vintage, we want you on our team of models! Please send an email to info@gigivintage.co.uk with a close-up head shot, a full length photo and information on your height, weight, bust size, waist size, hip size, UK clothes size and UK shoe size. We will then get back to you if we think you’ve got the look.
I work in PR and would to use one of your products. How do I go about doing this?
Please contact info@gigivintage.co.uk with your requests and we will put you in touch with our PR company.