Delivery

Element 1 OVERVIEW

We currently offer standard delivery and next day delivery to UK mainland customers.

Standard delivery: We aim to despatch all mainland UK standard orders within 3 working days with delivery between 3-5 working days. However, sometimes during busy periods or due to factors outside of our control, deliveries may take longer. Most orders are usually delivered within 1 or 2 working days of placing an order. If you have not received your order within 10 working days, please contact our customers services department. We cannot be held responsible for any missing parcels or for any parcels that are not delivered/collected due to you being out. Once the parcel leaves us, it is your responsibility.

Deliveries to Northern Ireland, the Highlands and Islands and AB postcodes will take longer to arrive. We aim to deliver standard orders within 5-7 working days to Northern Ireland and AB postcodes and 7 working days to the Highlands and Islands. During busy periods, please allow up to 7 working days for delivery to Northern Ireland and 10 working days for delivery to the Highlands and Islands.

Please note Saturday and Sunday are not classed as working days for deliveries.

Next Day delivery: We aim to despatch all mainland UK next day orders within 1 working day if the order is placed by 12pm on the day of ordering. For orders made on a Friday with Next Day delivery, we cannot guarantee a Saturday delivery as our courier typically delivers Monday to Friday. Please bear in mind you may not receive your order until the Monday. Sometimes during busy periods or due to factors outside of our control, deliveries may take longer.

Standard delivery: £4.50

Next Day delivery: £7.50

We currently offer standard delivery to the following international destinations:

Europe: AUSTRIA, BELGIUM, CROATIA, CYPRUS, DENMARK, FINLAND, FRANCE, GERMANY, GIBRALTAR, GREECE, ITALY, LUXEMBOURG, MALTA, MONACO, NETHERLANDS, NORWAY, PORTUGAL, SPAIN, SWEDEN, SWITZERLAND, TURKEY, BULGARIA, CZECH REPUBLIC, HUNGARY, LITHUANIA, POLAND, ROMANIA, SLOVAKIA

We aim to deliver within 7-10 working days following the date your order is placed.

International delivery within Europe: £10.00

Rest of the world: ARGENTINA, AUSTRALIA, BRAZIL, CANADA, CHILE, CHINA, ECUADOR, EGYPT, INDIA, INDONESIA, ISRAEL, HONG KONG, JAPAN, MALAYSIA, MEXICO, NEW ZEALAND, PERU, PHILIPINES, REPUBLIC OF KOREA, SAUDI ARABIA, SINGAPORE, UNITED ARAB EMIRATES, USA

We aim to deliver within 14 working days following the date your order is placed.

International delivery for the rest of the world: £14.00

We are not responsible for any parcels once they leave the UK.

*UK Bank Holidays (if applicable): please allow an extra working day for standard deliveries. Next Day deliveries will not be delivered on bank holidays*

NB. For international orders or for customers whose debit/credit card is not denominated in GBP, the actual price charged to the customer will be subject to the exchange rate applied by the customer’s credit or debit card company on the day they process the transaction. Overseas customers outside of the United Kingdom will be liable for any customs/import duty, quotas, permits, product restrictions and other local requirements. You are solely responsible for clearing the merchandise with your local customs authorities and for paying any dues or duties, customs and local sales taxes levied by the country selected by you for shipment which may be payable in connection with that importation. Customs charges vary greatly between countries, so we strongly urge you to contact your local customs authority prior to completing your purchase in order to determine the respective customs policies.

Which courier will deliver my parcel?
We currently use Royal Mail 1st Class Signed For delivery or Standard Parcels (depending on the size of the parcel) for orders within the UK. We use Royal Mail International Signed For delivery for international orders. We use Royal Mail Next Day delivery for next day orders.

How much does delivery cost?
Standard delivery: £4.50
Next Day delivery: £7.50
International delivery within Europe: £10.00
International delivery for the rest of the world: £14.00

How long will it take for my order to arrive?
As a general rule, we aim to despatch all mainland UK standard orders within 3 working days with delivery between 3-5 working days. However sometimes during busy periods or due to factors outside of our control, deliveries may take longer. Having said that, most orders are usually delivered within 1 or 2 working days from the date of placing your order. If you have not received your order within 10 working days, please contact our customers services department. We cannot be held responsible for any missing parcels or for any parcels that are not delivered/collected due to you being out. Once the parcel leaves us, it is your responsibility.

Within the UK, Next Day delivery can take up to 24 hours from despatch. We aim to despatch all mainland UK next day orders within 1 working day if the order is placed by 12pm on the day of ordering. For orders made on a Friday with Next Day delivery, we cannot guarantee a Saturday delivery as our courier typically delivers Monday to Friday. Please bear in mind you may not receive your order until the Monday.

Europe: We aim to deliver within 7-10 working days following the date your order is placed.

Rest of the world: We aim to deliver within 14 working days following the date your order is placed.

Do you offer international delivery?
Yes, we currently ship to the following countries: AUSTRIA, BELGIUM, CROATIA, CYPRUS, DENMARK, FINLAND, FRANCE, GERMANY, GIBRALTAR, GREECE, ITALY, LUXEMBOURG, MALTA, MONACO, NETHERLANDS, NORWAY, PORTUGAL, SPAIN, SWEDEN, SWITZERLAND, TURKEY, BULGARIA, CZECH REPUBLIC, HUNGARY, LITHUANIA, POLAND, ROMANIA, SLOVAKIA, ARGENTINA, AUSTRALIA, BRAZIL, CANADA, CHILE, CHINA, ECUADOR, EGYPT, INDIA, INDONESIA, ISRAEL, HONG KONG, JAPAN, MALAYSIA, MEXICO, NEW ZEALAND, PERU, PHILIPINES, REPUBLIC OF KOREA, SAUDI ARABIA, SINGAPORE, UNITED ARAB EMIRATES, USA

Can I check the status of my order?
Yes, you may track the progress of your order by simply logging into ‘MY ACCOUNT’ and going to ‘VIEW PREVIOUS ORDERS’.

Can I nominate a specific day for delivery?
Unfortunately, at this moment in time, we do not offer specific day deliveries.

I need my order within 24 hours. Do you offer next day delivery?
Yes, we offer Next Day delivery for UK orders only. Please select ‘Next Day’ delivery at checkout and we will despatch your order with 24 hours. If you place your order before 12pm, you will receive it the following working day.

I live in the UK, do I have to sign for my delivery?
Yes, our driver will ask you to sign for the parcel upon delivery. If we attempt to deliver your item while you are out, our courier will either leave the parcel with a neighbour or in a safe location at your property. Alternatively, the driver will leave a card for you to re-arrange delivery or to arrange collection from the depot.

What if I am out when the courier attempts delivery?
If we attempt to deliver your item while you are out, our courier will either leave the parcel with a neighbour or in a safe location at your property. Alternatively, the driver will leave a card for you to re-arrange delivery or to arrange collection from the depot. We cannot be held responsible for any parcels that go missing or that are not delivered/collected due to you being out.

I live overseas, do I have to sign for my delivery?
Yes, we post all international orders using Royal Mail International Signed For delivery so you will be required to sign for your delivery upon receipt.

Can I change the delivery address for my order?
Unfortunately, once an order has been placed we are unable to change the delivery address. However, if you have not yet received the order acceptance email, please send an email to customerservice@gigivintage.co.uk and if your item has not yet been despatched, we will attempt to send the order to the required address if possible.

I live overseas. Do I have to pay taxes and duties?
As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you have ordered to; payment of these is necessary to release your order. We are unable to advise the amount of these charges; please contact your local office for more information.






Element 2 What is your returns policy?
We accept returns on items up to 7 days from the date of receiving the order. You must inform us that you wish to return the item via email at returns@gigivintage.co.uk within 7 days including details on the item(s) you wish to return along with the exact reason you wish to return it. You will then receive a reply from a member of our team who will provide you with your unique returns number. The item(s) should then be returned to us with the unique returns number as soon as possible after this correspondence. We request that you return your item to us within 14 days of us providing you with a unique returns number.

UK customers will be refunded the amount they paid for the item(s) plus original standard postage. International customers including customers in the Republic of Ireland will not be refunded the original postage. All refunds will be credited back to the original method of payment. Return postage must be paid for by the customer returning the item. Please obtain proof of postage when returning items as we cannot be held liable for items that go missing in the post.

The item must be in its original unworn and unused condition that it was in when you received it. As all our items are usually in worn/vintage condition, all items will be carefully inspected upon receipt using a strict quality control process to ensure the item has not been worn before returning.

If we are happy with the condition of the returned item, we will refund the payment and send you an email with confirmation of this.

How do I return my item?
If you wish to return the item, please email returns@gigivintage.co.uk within 7 days of receiving the item, informing us of the item you wish to return along with the exact reason you wish to return it. We will acknowledge your email and upon our reply, you must post the item back to us in its original condition using a secure delivery method. You, as the customer, are responsible for paying the cost of returning the item to us. We recommend you use a courier service or Royal Mail recorded/next day delivery.

I live overseas. Can I still return my item?
Yes, you can still return your item according to the same Returns Policy as UK customers. Please see our Returns Policy outlined above.

How long will it take to process my refund?
As soon as we receive your email stating the item details and your reason for returning it, we aim to respond within 48 hours of your message to confirm the return is valid. You must then post the item back to us as soon as possible after this correspondence. Upon inspection of the item at our offices, we aim to process the refund within 5 working days, although this is often usually within 1 or 2 days of receipt of the item you are returning, provided we are happy with the condition.

Will I get a refund on the postage cost?
Yes, you will. Although you must pay the return postage cost.

Do I have to pay for returns?
Yes, you must pay the cost of returning the item(s) to us. We recommend that you post the item back to us using a secure postage method (i.e. either a courier or Royal Mail recorded delivery/next day delivery).